by Bilalkhan Investigator
Investigator

Why isnt my top up showing on the EE app?

I topped up for the first time on EE I added £10 and recieved text messages on the top up being successful, but when ever i check the EE app it does not show my balance, after a while EE texted me thanking me for buying the £10 everything top up and when i check my addons and boosts it says that I have nothing. Any help? Thanks.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Why isnt my top up showing on the EE app?

Your £10 top-up has gone to buy the Everything Pack that your SIM came primed with.

 

Text AL to 150 to check your balance, pack & allowances. It is more reliable & immediate than MyEE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Why isnt my top up showing on the EE app?

Your £10 top-up has gone to buy the Everything Pack that your SIM came primed with.

 

Text AL to 150 to check your balance, pack & allowances. It is more reliable & immediate than MyEE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by
EE Community Support Team

Re: Why isnt my top up showing on the EE app?

Hi @Bilalkhan,

 

Welcome to the EE Community.

 

Did @XRaySpeX's great post give you all the information you needed?

 

Thanks

 

James

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