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by dodo
Visitor

Why is there no reply on the fault reporting no 0844 873 8586?

There is a fault with my ee landline. I've carried out all the suggested checks (eg plugging directly into the socket behind the cover) but all I get is a load of white noise when answering a call. I am unable to ring out. The handset is not old, and is otherwise working

Broadband is working fine.

Tried to report this - but no reply from the no 0844 874 8586

1 REPLY
by Grand Master
Grand Master

Re: Why is there no reply on the fault reporting no 0844 873 8586?

You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.

 

So I can confirm this, please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ ADSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.

 

There is a so-called "email" form that you can use for BB: https://explore.ee.co.uk/broadband/email-us

You can phone them on the local rate landline number 01707 315000 and they now have a freefone no. for Home Broadband & EE TV - call 0800 079 8586.

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If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
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