05-01-2015 02:22 PM
There is a fault with my ee landline. I've carried out all the suggested checks (eg plugging directly into the socket behind the cover) but all I get is a load of white noise when answering a call. I am unable to ring out. The handset is not old, and is otherwise working
Broadband is working fine.
Tried to report this - but no reply from the no 0844 874 8586
05-01-2015 05:34 PM - edited 05-01-2015 05:36 PM
You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.
So I can confirm this, please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ ADSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.
There is a so-called "email" form that you can use for BB: https://explore.ee.co.uk/broadband/email-us
You can phone them on the local rate landline number 01707 315000 and they now have a freefone no. for Home Broadband & EE TV - call 0800 079 8586.
by kraftygirl 22:07 11.04.15
by adamhanm 17:41 12.07.15