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by Craigjohnston1 Investigator
Investigator

Why is my number not recognised when I try to sign up for ee ACCOUNT?

I have recently joined ee on a new contract but messages won't send and my number is not recognised when I try to add it to ee account 

5 REPLIES 5
by Grand Master
Grand Master

Re: Why is my number not recognised when I try to sign up for ee ACCOUNT?

@Craigjohnston1   Have you tried restarting the device since joining EE ? 

 

And I would recommend you call customer services about your account issue. 

by Craigjohnston1 Investigator
Investigator

Re: Why is my number not recognised when I try to sign up for ee ACCOUNT?

Yes I have a number of times! Called ee they said they can't help me! As I purchased the phone via a third party website it is their issue and needs resolved by them!

by
EE Community Support Team

Re: Why is my number not recognised when I try to sign up for ee ACCOUNT?

Hi @Craigjohnston1,

 

Welcome to the EE Community.

 

When did you get your new phone?

 

Have you ported a number from another network?

 

Thanks

 

James

by Craigjohnston1 Investigator
Investigator

Re: Why is my number not recognised when I try to sign up for ee ACCOUNT?

Got my phone a couple of days ago but only put the SIM in yesterday as I was away. No just a standard new contract 

by
EE Community Support Team

Re: Why is my number not recognised when I try to sign up for ee ACCOUNT?

Hi @Craigjohnston1,

 

It can take up to 24 hours for your SIM to fully activate, although it's usually a lot quicker.

 

If it's not working soon, please get in touch with customer services.

 

Thanks

 

James

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