09-01-2017 08:44 PM
My ee app has not worked now for 5 days all I get when I try to log on is a message from ee saying sorry it is their fault and to try again later.How do I check my usage and make sure I stay within my allowance.Thanks in advance.Craig
09-01-2017 09:03 PM
@1990von Try deleting and then restarting the device then reinstall the My EE app. If that still fails
use this WEBLINK in the meantime until the app gets fixed/updated.
09-01-2017 09:26 PM
09-01-2017 09:47 PM
@1990von If this is your first bill you will pay a little more as you had the device/contract a few days before your first bill was generated, you have to pay these few days also. Your next bill will be the correct amount as it will be month to month billing.
09-01-2017 09:52 PM
09-01-2017 10:09 PM
@1990von If a discount has been placed on your account you will need to look at the bill breakdowns, as you'll find that the full price is always shown but discount are not but are lower down in the billing section.
What your Billing shows might not be what you'll pay. I have this on one of my accounts. Full price is £25 put I don't pay that as the discount is taken off later in the actual billing section.
09-01-2017 10:14 PM
@1990von On the link I gave you click "SEE THIS BILL" then scroll down to your phone number and click that ( it's got a + icon next to it). You can then see what your actual billing is.
22-07-2017 10:22 AM
My ee app hasn't been working properly for about 7 days, phoned ee and was told they know about it and are working on it, it's been working fine until the updates, my data has been saying 3.7 for over a week now! 😡
22-07-2017 10:28 AM
My ee app has not been working for about 7 days,
phoned them and was told they know about it and are working on getting it up and running properly soon,
its seems to have been since the updates! My data has been saying 3.7 for over a week now it won't update 😤😡
22-07-2017 11:48 AM
Just reinstalled the app again loading better than before! But my data still not updating 😤😡 also it now says my contact is a 12 month contract when I have a 24 Month contract?? Fed up with this app was working great till the updates
26-07-2017 07:10 AM
@CarolGreenb what issue with are you having ? The app does work as many customers are using it. But there is a few isolated customers who are having issues and you are one of these isolated instances.
As you've not said what issue is can you peace answer and try these options I’ve put. Thanks.
Whet device are you using ?
is your firmware up to data ?
Have you deleted and reinstalled the app ?
have you tried opening the app when connected to cellular data ?
26-07-2017 01:20 PM
It seems to be working just tried it, the issue was I was not seeing any of my information, it was taking ages to load! I have a really good internet connection plus a good ee connection, I'm using a iPhone 7 yes that's all up to date and yes I have reinstalled the app, the app is still taking a long time to load
26-07-2017 01:27 PM
I've done everything, I have a iPhone 7 yes all up to date, I have reinstalled the ee app
i have really good home internet, I have a good ee connection, the app is slow to load today like it has been for nearly 2 weeks now, but the issues were I couldn't see any of my information, I can see it now but that could change again, I've never had any problems with the app until this, now I'm having trouble posting this reply 😡
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