by erocute Contributor
Contributor

Why is customer service 25p? I need to call them but can't

My speed is slow. Why? I thought it was going to be fast. Why does it cost money for customer service? I want to remove content lock through them too.

9 REPLIES 9
by Brilliant Contributor
Brilliant Contributor

Re: Why is customer service 25p? I need to call them but can't

Hello @erocute,

 

Welcome to the community,

 

If you are pay as you go, then it will cost you 25p per call, no matter how long you are on the phone to EE customer service, but customers on monthly contract do not pay.

 

You can also find an 0800 number when clicking on contact us.

by
EE Community Support Team

Re: Why is customer service 25p? I need to call them but can't

Hello there @erocute

 

Thanks for coming to the community.

 

Have you recently joined EE?

 

Our network status checker will let you know if we have any problems in your area.

 

Thanks for helping @Schockwave

 

Leanne.

 

by erocute Contributor
Contributor

Re: Why is customer service 25p? I need to call them but can't

Yes I have just joined EE in hopes I would get faster internet speed but am getting 9mb down. I hope 5g comes out soon.

by
EE Community Support Team

Re: Why is customer service 25p? I need to call them but can't

Hi there @erocute

 

Thanks for coming back to me.

 

Are you with us on pay as you go?

 

Also, what device are you using?

 

Thanks, Leanne.

by erocute Contributor
Contributor

Re: Why is customer service 25p? I need to call them but can't

Yes am on pay as you go. I'm using a 4g capable device called the Moto C

Highlighted
by Grand Master
Grand Master

Re: Why is customer service 25p? I need to call them but can't

@erocute  You’re not going to see 5G from long time yet

by
EE Employee

Re: Why is customer service 25p? I need to call them but can't

Thanks @erocute

 

Does this happen in all areas?

 

Cheers

 

Lee

 

by Grand Master
Grand Master

Re: Why is customer service 25p? I need to call them but can't

@erocute  The Moto C is capable of 

HSPA, LTE Cat4 150/50 Mbps but I’ve done some digging and I found this.

 


 £10 packs and below (with a WHITE data amount  ) are standard 4G up to 20mb

£15 packs and above (with a YELLOW data amount ) are double speed 4G up to 60mb

Data add-on speeds match whichever pack you have at the time.

 

so if your using a £10 pack and your getting around 9mb is not a bad as what you think it is.   

by erocute Contributor
Contributor

Re: Why is customer service 25p? I need to call them but can't

I am actually on a £15 pack though. Hopefully speeds improve for me. It needs to be more clear about speeds on the website I think. If definitely pay more for your speeds. Thanks for the helpful information.

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