by AKW
Explorer

Why has 6gb left from a 10gb add on been wiped out after my data renewed

Why have I lost 6gb left of my add on after my 1gb of data renewed? I need this data!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why has 6gb left from a 10gb add on been wiped out after my data renewed

Thanks for getting back to me and clarifying, @AKW.

 

The 10GB data add-on lasts until your data runs out or your next billing date, whichever comes first.

 

This is explained under 'the important stuff' when purchasing the add-on.

 

Chris

 

 

 

View solution in original post

4 REPLIES 4
by
EE Community Support Team

Re: Why has 6gb left from a 10gb add on been wiped out after my data renewed

Hi @AKW

 

Welcome to the community. 🙂

 

What is your monthly data allowance? Is it 10GB or 1GB?

 

You can see the history of your add-ons and why they expired on out add-on status page.

 

Please have a check and get back to me.

 

Chris 🙂

Highlighted
by AKW
Explorer

Re: Why has 6gb left from a 10gb add on been wiped out after my data renewed

My monthly allowance is 1gb. But i needed extra data whilst on holiday. I paid for thiry days at 10gb but seems i only got 14 days as the remaining 6gb has been cancelled due to the renewal of my 1gb. Surely there is a moral responsibility to credit the customer until the add on expores? Or can I get a rebate for the difference due to early expiration?

by
EE Community Support Team
Solution

Re: Why has 6gb left from a 10gb add on been wiped out after my data renewed

Thanks for getting back to me and clarifying, @AKW.

 

The 10GB data add-on lasts until your data runs out or your next billing date, whichever comes first.

 

This is explained under 'the important stuff' when purchasing the add-on.

 

Chris

 

 

 

View solution in original post

by Grand Master
Grand Master

Re: Why has 6gb left from a 10gb add on been wiped out after my data renewed

Non-standard price guide

Service Type Add-On             Add-On charge/Monthly Cost Subscription Type
UK Data      1 day (100MB)                  £1.99          }
             1 week (1GB)                   £6.99          } One-off
             End of bill cycle (10GB)       £19.99         }
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