Why has 6gb left from a 10gb add on been wiped out after my data renewed

[AKW]

Why have I lost 6gb left of my add on after my 1gb of data renewed? I need this data!

[Christopher_G]

Hi @AKW

Welcome to the community. 🙂

What is your monthly data allowance? Is it 10GB or 1GB?

You can see the history of your add-ons and why they expired on out add-on status page.

Please have a check and get back to me.

Chris 🙂

[AKW]

My monthly allowance is 1gb. But i needed extra data whilst on holiday. I paid for thiry days at 10gb but seems i only got 14 days as the remaining 6gb has been cancelled due to the renewal of my 1gb. Surely there is a moral responsibility to credit the customer until the add on expores? Or can I get a rebate for the difference due to early expiration?

[Christopher_G · Accepted solution]

Thanks for getting back to me and clarifying, @AKW.

The 10GB data add-on lasts until your data runs out or your next billing date, whichever comes first.

This is explained under 'the important stuff' when purchasing the add-on.

Chris

[XRaySpeX]

Non-standard price guide

Service Type Add-On             Add-On charge/Monthly Cost Subscription Type
UK Data      1 day (100MB)                  £1.99          }
             1 week (1GB)                   £6.99          } One-off
             End of bill cycle (10GB)       £19.99         }