Highlighted
by Contributor
Contributor

Why does new EE 4g router not support Wi-fi calling?

It seems the new 4g router I received doesn’t support Wi-fi calling which is a huge shame so I’m going back to my mifi router which worked fine. Does anyone know if there are ports I can open on the router that might enable this? Thanks for any advice. 

16 REPLIES 16
Highlighted
by Grand Master
Grand Master

Re: Why does new EE 4g router not support Wi-fi calling?

@Alan992299   The router does support WiFi calling.  What device is it your using? 

Highlighted
by Contributor
Contributor

Re: Why does new EE 4g router not support Wi-fi calling?

Hi Chris I’m using an iPhone 7, since replacing the old 4g router Wi-fi calling has disappeared from all devices which it previously worked on. Any ideas?

Highlighted
by Contributor
Contributor

Re: Why does new EE 4g router not support Wi-fi calling?

@Chris_B Also Chris I spoke to customer support and they advised that the router won't support wifi calling, so I've requested another SIM to go back into my old router. Can you confirm otherwise?

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by Grand Master
Grand Master

Re: Why does new EE 4g router not support Wi-fi calling?

Highlighted
by Contributor
Contributor

Re: Why does new EE 4g router not support Wi-fi calling?

Highlighted
by Grand Master
Grand Master

Re: Why does new EE 4g router not support Wi-fi calling?

@Alan992299  Login to the device and open these ports as these are the ports to open for WiFi calling on an iPhone. 

 

TCP ports in the range 5060-5061

UDP ports in the range 40283-59999

UDP port 4500 (IKEv2)

UDP port 500 (IKEv2) 

 

 

to login to the router have a read of THIS

Highlighted
by
EE Employee

Re: Why does new EE 4g router not support Wi-fi calling?

Hi @Alan992299 and welcome to the community.

 

I can certainly look into this for you.

 

Many thanks,

 

Lee

Highlighted
by Contributor
Contributor

Re: Why does new EE 4g router not support Wi-fi calling?

Thanks @Chris_B Could you give a bit more detail how to open up these ports from the router settings? I have access to the router settings page now but not sure where/how to open the ports from there. Thanks in advance

Highlighted
by Grand Master
Grand Master

Re: Why does new EE 4g router not support Wi-fi calling?

@Alan992299   Sorry I only know what ports to open not how it’s done on the router in question,  perhaps @XRaySpeX can guide you as he knows more about how to go about opening ports than I do. 

Highlighted
by Grand Master
Grand Master

Re: Why does new EE 4g router not support Wi-fi calling?

Look in settings for Port Forwarding or Virtual Server as I think that router calls it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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by Contributor
Contributor

Re: Why does new EE 4g router not support Wi-fi calling?

@XRaySpeX thanks for pointing this out, I'm still unsure exactly what you mean and how I go about this. Any chance you can please explain in more detail (sorry I'm not particularly technical!)

Highlighted
by Grand Master
Grand Master

Re: Why does new EE 4g router not support Wi-fi calling?

Well for starters, do see anything like those phrases in the settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Contributor
Contributor

Re: Why does new EE 4g router not support Wi-fi calling?

@XRaySpeX I can see virtual server settings in the advanced settings, there's a + sign to add new settings. Is there anyone who can talk me through it?

 

Thanks

Highlighted
by
EE Community Support Team

Re: Why does new EE 4g router not support Wi-fi calling?

Hi @Alan992299

 

Thank you for coming here 🙂

 

When @XRaySpeX is available, I'm sure he will try and help you further.

 

Thanks

 

Richard

 

🙂

Highlighted
by Grand Master
Grand Master

Re: Why does new EE 4g router not support Wi-fi calling?

I don't know that router & the layout of its settings, but you will probably need to set it up to the the equivalent of this:

 

Enable No. LAN IP Address Protocol Type Private Ports Public Ports Delete
1 192.168.1. ~ ~
2 192.168.1. ~ ~
3 192.168.1. ~ ~
4 192.168.1. ~ ~

 

but for the device & ports you are using.

 

You'll probably also need yo fix or reserve the IP of the device.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Contributor
Contributor

Re: Why does new EE 4g router not support Wi-fi calling?

Thanks for helping but I’ve since found out this new router doesn’t support Wi-fi calling. I’ve switched back to the old router and hey presto, Skype calls and Wi-fi calling working as before. Just thought this was good info for anyone in the same position as me. 

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