Why can't I use my phone in benidorm.

I called ee a couple of weeks ago and was advised that I could use my phone here the same as I do in UK with regards to mins etc but it's not working. I've tried WiFi, mobile data and mobile data roaming and it still won't allow me to call or text 

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Re: Why can't I use my phone in benidorm.

Hello @Jakebailey88 has roaming been enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>Manage device:




Here is a link containing more information on setting up and using your phone abroad:





EE Employee

Re: Why can't I use my phone in benidorm.

Hi @Jakebailey88 and welcome to the community.


So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.


Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?


Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?


Many thanks,



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