Why can't I send texts abroad?

[XRaySpeX]

Can you make & receive calls abroad?

[Chris_B]

@XRaySpeX   When you say abroad are you abroad right now ? Or are you trying to text a UK number or a  foreign number ?  

If it's a foreign number you need. To call customer services and request that international and premium rate numbers are enabled on your account.  

[XRaySpeX]

@Chris_B: I presume I'm in the same country as you are , but the OP is abroad.

[Mbannon]

I'm in France. I can receive texts but not send any. 

[Chris_B]

@XRaySpeX   Reading the title it just says 

"why can't I send texts abroad".  

Does that mean they are abroad or trying to send a text abroad?     

You've not got enough information to actually answer the question correctly. 

[Chris_B]

@Mbannon  Did you call customer services to request that roaming be enabled on your account.  

[Mbannon]

No. Didn't realise it was required. Can't make calls either 

[XRaySpeX · Accepted solution]

@Chris_B: I know but OP is posting under Roaming & I generally believe peeps know what they are doing until proved otherwise. OP has just confirmed I read it correctly.

Also you asked where I was, not OP

[XRaySpeX]

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

[Mbannon]

Thanks for the help 😊

[Mbannon]

Yep, was able to activate it through online account. Took about an hour to activate. 

Thanks for the help 

[XRaySpeX]

Well done :)! Glad I could be of assistance.