06-10-2017 07:28 PM
I am a payg and have connected in many other countries in this trip. I can only get ICE here in San Jose.
06-10-2017 07:57 PM
Maybe EE don't have a roaming agreement with them. Have you tried connecting manually?
06-10-2017 08:09 PM
Thanks. Have tried to manually connect to others but just getting no service othe people with different companies are getting connected fine. All I can do is get an ICE connection
07-10-2017 07:57 AM
Thanks for coming here to see us all the way from San Jose 🙂
Have you seen our Roaming with EE - What to do if you're having problems abroad support article?
Take a look at some of the hints, tips and tricks on offer.
Let me know how you get on.
07-10-2017 12:56 PM
Hi Richard. Yes I have followed the general guidance to no avail. Really not sure what I can do
12-10-2017 12:31 AM
Thanks James but I can’t get in touch with text or GSM I can’t use them. I can only look on here when I can manage to get WiFi. The only network I can connect to is Kolbi ICE and that want let me call any uk number or even text. Can you let me know who to contact the tech team if there isn’t an obvious solution
12-10-2017 09:04 AM - edited 12-10-2017 09:05 AM
Thanks for trying, @Ymallett.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Enjoy the rest of your trip 🙂
by Zatchlas 09-11-2017