12-01-2018 07:51 PM
I’m new to EE so I am trying to set my EE account up and when I am trying to add device it’s just loading back to the same age and not going any further
12-01-2018 08:15 PM
I can’t add my device on my EE account when I do try to do it it just keeps resetting to the same page how else can I do it
12-01-2018 08:23 PM
What device is it? Is it an MBB router?
13-01-2018 07:53 AM
Thanks for coming to the community.
Are you using the My EE app to set this up?
Also, are you with us on pay as you go or pay monthly?
Thanks, Leanne 🙂
13-01-2018 10:42 AM
13-01-2018 12:12 PM
13-01-2018 12:25 PM
Thanks for checking @Dr95
I see thanks.
Are you able to see all your account information?
Is your device not already showing for you?
13-01-2018 12:28 PM
13-01-2018 12:36 PM
Thanks for confirming @Dr95
This is going to need to be looked into for you.
If you can get in touch with our pay as you go customer service team, they will be able to help you with this.
Let me know how you get on.
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