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by Investigator
Investigator

Why can I not make calls when abroad with my EP 10 pack

I am having problems using my phone when abroad . I am on an EP 10 package and thought it allowed me to roam freely .

1 SOLUTION

Accepted Solutions
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by
EE Employee
Solution

Re: Why can I not make calls when abroad with my EP 10 pack

Hi @Babydriverha

 

What error do you get when you try to dial/text a number?

 

Please try turning to 2G only and try to connect to CYTA

 

Please try turning to 3G only and try to connect to Primetel.

 

Does this help?

 

Many thanks,

 

Lee

View solution in original post

10 REPLIES 10
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by Grand Master
Grand Master

Re: Why can I not make calls when abroad with my EP 10 pack

Where are you? Your packs are only available to use in the UK & EU.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Investigator
Investigator

Re: Why can I not make calls when abroad with my EP 10 pack

In Cyprus, which I believe is in the EU. I have been able to use my phone here before.
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EE Community Support Team

Re: Why can I not make calls when abroad with my EP 10 pack

Hi @Babydriverha,

 

Welcome to the EE Community.

 

Are you having problems with calls, messaging, data or everything?

 

Does your phone appear to be connected to a network?

 

Is roaming enabled in your settings?

 

Thanks

 

James

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by Investigator
Investigator

Re: Why can I not make calls when abroad with my EP 10 pack

Everything is not working , my phone settings haven't changed since last time I was out here and all was fine then.
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by
EE Community Support Team

Re: Why can I not make calls when abroad with my EP 10 pack

Hi @Babydriverha,

 

Welcome to the EE Community.

 

Have you tried selecting a different network manually?

 

If you need help with this step, just let me know which type of phone you use.

 

Thanks

 

James

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by Grand Master
Grand Master

Re: Why can I not make calls when abroad with my EP 10 pack

You sure you are not picking up a Turkish Cyprus network? Rescan Network Ops for a Greek Cyprus network.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Why can I not make calls when abroad with my EP 10 pack

No it's cytanet
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by Investigator
Investigator

Re: Why can I not make calls when abroad with my EP 10 pack

No it's cytanet
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by Investigator
Investigator

Re: Why can I not make calls when abroad with my EP 10 pack

Yes tried MTN, PRIMETEL and CYTANET.
Highlighted
by
EE Employee
Solution

Re: Why can I not make calls when abroad with my EP 10 pack

Hi @Babydriverha

 

What error do you get when you try to dial/text a number?

 

Please try turning to 2G only and try to connect to CYTA

 

Please try turning to 3G only and try to connect to Primetel.

 

Does this help?

 

Many thanks,

 

Lee

View solution in original post

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