by Doranmj Investigator
Investigator

Why am I getting a red light on my 4gee in the US?

I have a 4gee wifi unit I bought specially for this trip to the states and I cannot connect to a network. I just get a red light showing above the 4g point. Checking my account I have data roaming set up.

Please tell me how to sort it out.

8 REPLIES 8
by
EE Employee

Re: Why am I getting a red light on my 4gee in the US?

Hi @Doranmj and welcome to the community.

 

To use the wifi unit, you will need to purchase a data bundle to use in the US.

 

Please do head over to http://add-on.ee.co.uk/purchase and let me know what it states.

 

Many thanks,

 

Lee

by Doranmj Investigator
Investigator

Re: Why am I getting a red light on my 4gee in the US?

I am paying £29.99 a month on an MBB max plan and was told that would give me 32GB monthly in both US and Canada. I was not told I would need to buy additional data in the US. 

 

My settings say I have roaming enabled.

 

The link you gave me tells me how to check for my data usage.

by Doranmj Investigator
Investigator

Re: Why am I getting a red light on my 4gee in the US?

The guy in the shop set it all up for me and I used it in the UK before leaving so I know it was working there. 

by
EE Community Support Team

Re: Why am I getting a red light on my 4gee in the US?

Thanks for coming back to us @Doranmj

 

In this case we will need to look into this for you.

 

I have sent you a private message on here.

 

This will have a link to the chat team for you.

 

Thanks, Leanne 🙂

 

 

by Doranmj Investigator
Investigator

Re: Why am I getting a red light on my 4gee in the US?

Thanks Leanne.  Spent a long time on chat yesterday with a guy who tried everything but with no success. He said he would elevate it to Level 2 but I have heard nothing and the device is still not working.

 

Also I ticked the box for an emailed transcript of the chat but it has not arrived, so I do not have the reference number.

 

The wifi I am currently using will not permit chat so I cannot use that resource today or tomorrow.

 

Can you help further?

by
EE Community Support Team

Re: Why am I getting a red light on my 4gee in the US?

Hello there @Doranmj

 

Thanks for coming back to me.

 

Did they give you a timescale for level 2 getting back to you?

 

I am sorry we have no account access on the community to check this for you.

 

Thanks.

by Doranmj Investigator
Investigator

Re: Why am I getting a red light on my 4gee in the US?

Hi, Sorry for late response but I have had no access to internet.  No time scale was given, although they did say possibly a change of location would solve the problem. I have travelled 300 miles and still have tha same issue. This is a real pain as I need it for GPS navigation.

by
EE Community Support Team

Re: Why am I getting a red light on my 4gee in the US?

Thanks for coming back to me @Doranmj

 

Did you give the technical team a contact number to get back in touch?

 

If you do have a phone with you I would suggest giving us a call to get an update.

 

Thanks, Leanne.

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