30-03-2017 12:59 PM - last edited on 28-09-2017 02:45 PM by leanne_T
This information is no longer up to date.
For up to date information see the below post.
This is a great post to read when you are waiting for a delivery from EE – for example, a new device such as a phone or tablet, or a new accessory.
The image below shows what happens when you order from us – you can find a lot more detail about deliveries on our help page.
I hope this helps make things clear.
If there are any more questions about our delivery process, please ask below and we'll do our best to get you an answer.
30-03-2017 01:09 PM - edited 30-03-2017 01:15 PM
01-07-2017 11:46 AM
I applied for an upgrade from T-Mobile PAYG to EE PAYG on 17th June and got a confirmation email from firstname.lastname@example.org,uk but still haven't received the SIM. Please can you check and send (or re-send) asap so I can get started?
01-07-2017 02:44 PM
I went through the upgrade to EE section on the website. I got a thanks for your order email saying: Hello Thanks for choosing to move to EE pay as you go - we're processing your order now. Once your order is processed your new EE SIM will be with you within 5 working days. When it arrives, you'll be able to complete your move to EE - it's as easy as 1, 2, 3. You'll still be able to call, text or go online while the transfer is taking place.
I've tried to register on MyEE but the number is not recognised and it says:
To continue, please correct the following:
Speak to a customer advisor.
There's no contact number so am unsure how to proceed to transfer over. Thanks
06-07-2017 11:37 AM
Hi, received an order conformation for my new I Phone 7 plus on Monday 3rd this month saying that due to high demand we can't ship your device yet. My order number is xkn234268110. Can you give me an update on when i will get my new phone?
31-07-2017 07:13 PM
I was wondering if DPD notify you of delivery via email too?
I stupidly put the wrong number down on my order yesterday and now I have no idea if it has been dispatched/arriving tomorrow.
31-07-2017 07:34 PM
Hi @MRSCLAIREF and welcome to the community.
Please download the DPD app and sign up, this will use your email address and alert you of when a delivery is coming.
Not just for EE but any company you order from that uses DPD.
05-08-2017 01:23 PM
thanks for what said but I've only had email from EE that was Monday evening haven't had any texts from u at all,phone up twice Tuesday afternoon and Friday afternoon...Im poorly at moment waiting for operation and we all stress yesterday end up with migraine and still got today..to be told i have paid for delivery of phone when it says no delivery costs and phone would be more expensive which don't want its still same phone..Still not very happy I've been with Orange /EE over 10yrs I'm loyal customer not ☹ happy at all really don't need stress at all..
05-08-2017 01:43 PM
08-08-2017 09:29 PM
Good evening! I am eligible for an upgrade and called EE earlier today. I sorted over the phone to upgrade to an iPhone 6 which they said would get posted tomorrow (the 9th of August) but I haven't had a confirmation of the delivery? I was told that I would be getting a text from DPD regarding my delivery but I have not received anything. How can I track my order? Will it be here tomorrow? Thank you, contacting from the Isle of Wight
22-08-2017 04:24 PM
Hi, I've ordered an upgrade phone, however, the delivery details are being sent to my number and the phone is broken so I cannot receive any text from DPD delivery. Could you suggest what I could do as I need a phone ASAP as it's essential for my work. Thanks, Rodney
06-09-2017 01:27 PM
I ordered my iPad Pro on Monday, I was told by the EE rep I will receive it within 48 hours (should have been today). I called again yesterday to confirm as I had not received an email or text to confirm. I was told yesterday that I will definitely receive it today. I called EE this morning to chase up, and was just told it will be sent within 28 days. Absolutely livid by the inept customer service, this is not the first time I have encountered this. The EE rep told me to leave EE and join another service provider if I wasn't happy. I have 5 lines with EE plus fibre optic and now an iPad and this is what my loyalty gets me? Appalling doesn't even come close. No goodwill offered, no solutions, nothing. You are a joke!!!
06-09-2017 03:13 PM
Welcome to the EE Community.
I am sorry to read that you're in this situation, this certainly doesn't sound like our usual fantastic level of service. Our sales team are usually spot on with giving delivery timescales and information.
I understand from your post that you are understandably very upset by this, I recommend taking a look at our ways to complain help and support page in order to get in touch with our specialist team who can look into this for you.
Please let us know how you got on, once you've spoken to them. I'd love to know that you found a resolution.
06-09-2017 03:14 PM
by Miles 13:58 01.01.18