Whenever I am not on WiFi I receive a notification to sign into EE network.

[robertadamclark]

Whenever I am not on WiFi I receive a notification to sign into EE network and I am unable to access the internet. Can anyone advise a fix?

[Northerner]

Hi, 

• What phone do you have? 
• Are you on EE pay monthly tariff or PAYG? 
• Do you have any data? 

Thanks 

[robertadamclark]

Hi, I have a Sony Xperia XZ Premium on a pay monthly contract and I have 10gb available data. Thanks. 

[Karen_C]

Good Morning @robertadamclark

Has it always been this way or have you previously been able to access data OK?

Have you tried rebooting your phone?

Thanks - Karen.

[robertadamclark]

Hi Karen,

It has been happening since I received my new handset/contract earlier this week. 

Many thanks

[robertadamclark]

Also, yes I have tried rebooting. 

[Karen_C]

Hi @robertadamclark

Thanks for getting back to me!

It sounds like you may need a network refresh from our side.

Are you a personal EE customer?

Thanks - Karen.

[robertadamclark]

Hi again Karen,

I am indeed a personal customer. 

Thanks

[Karen_C · Accepted solution]

Hi @robertadamclark

I'll send you a Private Message with a link to our Tech Chat team.

They'll be able to send you a refresh.

Thanks - Karen.