What has happened to the £200 cheque I was promised when I renewed my contract

[SammiRobinson]

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 What happened to my £200 cheque for renewing contract

[SammiRobinson]

When I renewed my contract recently I was promised an Alcatel handset and sim which arrived but are incompatible and cheque for £200 which has not arrived, they said it would be here by Christmas 

[Chris_B]

@SammiRobinson  Where did you take out this out ? 

[BrendonH]

Did you take the contract out via car hone warehouse by any chance?

If so you will need to speak to them as it's them doing the offer and not EE.

I found a link to it from Google search but when clicking it just errors so could be an old promotion

[Chris_B]

@SammiRobinson   Where did you get this upgrade from ?

EE sims are 3 in one sims you just need to push out the part you need. 

[Leanne_T]

Hi @SammiRobinson.

Thanks for posting on the community.

Where did you get the phone from?

Thanks. Leanne.