by Grand Master
Grand Master

Re: We have an issue accessing sports.williamhill.com due to cookies

Now http://sport.williamhill.com stopped responding for me from EE BB network.

 

Is sport.williamhill.com down?

It's not just you! sport.williamhill.com looks down from here.

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by
EE Employee

Re: We have an issue accessing sports.williamhill.com due to cookies

Hi @carlbloy

 

Please, can I get you to try clearing your cookies and cache?

 

Please try also opening the site in a private browsing window.

 

Do let me know if this help.

 

Many thanks,

 

Lee

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

So we finally got a solution after we got someone with EE to phone up as a customer.

 

The solution is to switch off APN in IPV6 and create a new APN for only IPV4....this is ok for single client, but we know need a permannet solution from EE.

 

Anyone know a way of contacting an EE technical team to discuss this further?

by
EE Employee

Re: We have an issue accessing sports.williamhill.com due to cookies

Hi @carlbloy

 

This issue has now been resolved by deleting cache and cookies or using a private browsing window.

 

Without needing to change APN.

 

Many thanks,

 

Lee

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

we can only resolve the issue by modifying the APN settings.   

by
EE Employee

Re: We have an issue accessing sports.williamhill.com due to cookies

Hi @carlbloy

 

I've had a number of colleagues try clearing cookies and cache and a private browsing window as I mentioned above.

 

The phones were then able to connect.

 

I can only advise anybody that is still experiencing the issue to contact customer services to have this investigated further by the technical team.

 

Many thanks,

 

Lee

 

 

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

HI Lee,

 

Many thanks for this,  we've tried all this at the beinging and the issue returns...

 

We've going to try and endeavour with support again tomorrow.

 

Thanks

CArl

by
EE Employee

Re: We have an issue accessing sports.williamhill.com due to cookies

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

Ok so we're not getting very far with this and will need to talk to an EE techincal team.  In the mean time we need to raise as many issues a spossible with EE to trigger an incident to be investigated at their end.

by
EE Employee

Re: We have an issue accessing sports.williamhill.com due to cookies

Hi @carlbloy

 

I have sent you a private message in regards to your query.

 

Many thanks,

 

Lee

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