by carlbloy Investigator
Investigator

We have an issue accessing sports.williamhill.com due to cookies

Customers are unable to access sports.williamhill.com on the EE network when using a specific IP range 213.205.nnn.nnn this seems to be due to the size of cookies?

 

Is there a specific limit on this proxy for that ip range?

 

 

29 REPLIES 29
by Ace Contributor
Ace Contributor

Re: We have an issue accessing sports.williamhill.com due to cookies

@carlbloy Are you a customer or work for William Hill? I would say WiIliam Hill should call EE and discuss it with their technical teams and they can then both work together to see where the issue is and why it seems to be only from particular IP ranges.

by Ace Contributor
Ace Contributor

Re: We have an issue accessing sports.williamhill.com due to cookies

213.xx IPs are Orange IPs.

 

I can access http://sport.williamhill.com using my Orange PAYG phone that has a 213.xx IP so it is just EE lines that are borrowing Orange 213.xx IPs.

by Grand Master
Grand Master

Re: We have an issue accessing sports.williamhill.com due to cookies

Whose IP range 213.205.nnn.nnn is that? It's not William Hill's. What proxy?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

Do you have a phone number as i've been unabel to find one?

by Ace Contributor
Ace Contributor

Re: We have an issue accessing sports.williamhill.com due to cookies

You can contact EE on 0800 956 6000 options 2, 4 if you do not have an EE number to call from or input in to the IVR system.

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

I believe orange use the EE network?

by Ace Contributor
Ace Contributor

Re: We have an issue accessing sports.williamhill.com due to cookies

Yes Orange uses the EE network now. Still a separate network but we use EEs infrastructure.

Highlighted
by
EE Community Support Team

Re: We have an issue accessing sports.williamhill.com due to cookies

Hi @carlbloy,

 

Welcome to the EE Community.

 

I've tested the link at it's working fine on my EE mobile.

 

Thanks

 

James

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

the issue we get is when you login but only if you're on a 213.205... ip

by
EE Community Support Team

Re: We have an issue accessing sports.williamhill.com due to cookies

Hi @carlbloy,

 

Please take a look at @XRaySpeX's question above.

 

Are you connecting over the EE mobile network or home broadband?

 

Thanks

 

James

by Ace Contributor
Ace Contributor

Re: We have an issue accessing sports.williamhill.com due to cookies

The third octet of the IP address would be more useful but I assume it's registered to Orange/EE

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

we're doing this over EE 4G....but as i mentioned it's only on the ip range 213.205 that we hot the issue.

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

in this instance the 3rd octet is 192

by Ace Contributor
Ace Contributor

Re: We have an issue accessing sports.williamhill.com due to cookies

Thanks, so it's an Orange GPRS IP address it's coming from.

by Grand Master
Grand Master

Re: We have an issue accessing sports.williamhill.com due to cookies

Ah, that's better! Not all 213. range IPs are Orange but 213.205.192.x is "Orange PCS GPRS Services". Dunno if that could mean you'd get a diff IP on 3G or 4G.

 

@All_those_who_can_access_this_site: Are your IPs also in this range?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: We have an issue accessing sports.williamhill.com due to cookies

Mine is in a different range @XRaySpeX

 

James

by carlbloy Investigator
Investigator

Re: We have an issue accessing sports.williamhill.com due to cookies

that  does seem to be the case....yes....

by Grand Master
Grand Master

Re: We have an issue accessing sports.williamhill.com due to cookies

The full range for "Orange PCS GPRS Services" is 213.205.192.0 - 213.205.223.255.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: We have an issue accessing sports.williamhill.com due to cookies

Any EE line using a 213.xx IP can only be a recycled Orange IP.

 

Did you speak with customer service about the issue? The site has stopped responding for me completely now (Orange PAYG 213.xx IP):

 

sport.williamhill.com is currently unable to handle this request.

HTTP ERROR 500
 

The site loads correctly on my Three connection.

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