Highlighted
by
Explorer

Warranty

I have an iPhone 6 and the screen has come loose on the top right side, I got it fixed about three weeks ago but it's popped back. I've read online it could be a battery swell and needs to be fixed, would EE do this as my phone under contract or do I go to an Apple Store?

1 SOLUTION

Accepted Solutions
Highlighted
by
EE Community Support Team
Solution

Re: Warranty

Thanks @Harriet013

 

If you contact the insurance company and let them know this has happened,

 

They will advise you what they can do 🙂

 

You do have a 12 month warranty with Apple and if needed you can contact them.

 

Thanks, Leanne.

View solution in original post

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: Warranty

Hi,

 

If you had your phone fixed on your insurance then you need to contact them again if the same issue has occurred again.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by
EE Community Support Team

Re: Warranty

Good Morning @Harriet013

 

Thanks for coming here,

 

Where was the iPhone fixed?

 

Also how long have you had the iPhone?

 

Thanks, Leanne.

Highlighted
by
Explorer

Re: Warranty

Hi,

 

I had it fixed through my phone insurance and about a year.

Highlighted
by
EE Community Support Team
Solution

Re: Warranty

Thanks @Harriet013

 

If you contact the insurance company and let them know this has happened,

 

They will advise you what they can do 🙂

 

You do have a 12 month warranty with Apple and if needed you can contact them.

 

Thanks, Leanne.

View solution in original post

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