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by
EE Employee

Re: Upgrading & new customers: Get six free months of Apple Music

Hi @shaneon96

 

Is this showing in the account section at all.

 

Many thanks,

 

Lee 

by petergolf
Visitor

Re: Upgrading & new customers: Get six free months of Apple Music

if I already subscribe to Apple Music do I need to cancel and then start again to get the 6 months free? 

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Good morning @petergolf

 

Welcome to community Smiley Happy

 

Can I just confirm are you a new or upgrading customer of EE?

 

Cheers

 

Richard

 

Smiley Happy

by Litterascal
Visitor

Re: Upgrading & new customers: Get six free months of Apple Music

I've got the add on for free Apple Music and by sports app but I haven't received the message containing the link in?

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Hi @Litterascal

 

Welcome to community Smiley Happy

 

Please see our APPLE MUSIC - SETTING UP information.

 

Have you subscribed to the service already?

 

Thanks

 

Richard

 

Smiley Happy

by jet_andrea Investigator
Investigator

Re: Upgrading & new customers: Get six free months of Apple Music

Hi

 

I recently upgraded for my daughter and she wanted to add the apple music for 6 months for free.  She has done the 150 texting music and was given the link which says she doesnt have ee membership.  Has she missed the 30 days or can this still be added on?

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Good morning @jet_andrea

 

How long ago did she upgrade?

 

It will be within the first 30 day period of upgrade that subscription will have been needed to been activated.

 

Thanks

 

Richard

 

Smiley Happy

by jet_andrea Investigator
Investigator

Re: Upgrading & new customers: Get six free months of Apple Music

She got her upgrade end of August not sure of date she may have just missed her 30 days.

We are giving it a bit of time to see if it kicos in after a day. She only saw the ad on tv on Sunday.

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Thanks for replying @jet_andrea

 

Give it a bit of time and see what happens.

 

I hope she manages to get it.

 

Thanks

 

Richard

 

Smiley Happy

by jet_andrea Investigator
Investigator

Re: Upgrading & new customers: Get six free months of Apple Music

Nope still unable to get it  to it😣

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Hello there @jet_andrea

 

Thanks for coming back to us.

 

I have sent you a private message on here with a link to the chat team.

 

They can check the account for you.

 

Thanks Smiley Happy

by Cstewart
New Member

Re: Upgrading & new customers: Get six free months of Apple Music

Hi,

 

I'm a new customer to EE and have just started my new contract. I've tried to get the 6 months free apple music, however when I text YES, I keep receiving a message saying, 'Something went wrong, try a little later'. I've tried 10+ times and still nothings changed?

 

What can I do?

 

Thanks

Charlie

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Hi @Cstewart

 

If you didn’t sign up at the time you joined or upgraded, you can still add Apple Music membership on EE within 30 days. You can do so in the following ways within 30 days of joining EE or upgrading:

 

  • text MUSIC to 150
  • call 150 from your EE phone and select the option to buy an add-on
  • call 150 from your EE phone within 30 days and speak to Customer Services.

I would recommend a quick call into customer services if the text service isn't working properly.

 

Let me know how you get on.

 

Thanks

 

Richard

 

Smiley Happy

by rorymarsden
New Member

Re: Upgrading & new customers: Get six free months of Apple Music

Hi,

 

I just joined EE and have set up apple music but the link I was sent has only given me 3 months free instead of 6. I text 150 and the message I recieved said the link was for 6 months but after following it through to apple music it only registered free for three month until the 9th of January.

 

I have just contacted apple and they told me I need to speak to you at EE to get this sorted. Please can you help?

 

Thanks,

Rory.

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Morning @rorymarsden.

 

Thanks for coming to the community.

 

Did you have an Apple Music subscription already?

 

Speak soon Smiley Happy

by Profile closed
Not applicable

Re: Upgrading & new customers: Get six free months of Apple Music

On receiving my upgraded Iphone 7 i unsubscribed from my own paying Apple Music subscription, which is now due to finish on the 6th November. I then followed the link in the 150 text from EE to enable my free 6 months Apple Music at the end of my own subscription as previously advised to do my EE. Nothing shows up in Apple Music to say this has been activated however in my EE app it shows as starting on 12th October?! Spoke to EE who said need to speak with Apple, spoke to Apple who said cant do anything about EE's app.
by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Hi @Profile closed

 

Welcome to community Smiley Happy

 

You don't need to contact EE or Apple support .

 

All you need to do is go into your account settings and remove the automatic renewal.

 

Once you reach the auto-renewal date, the EE version will kick in and there’s no subscription information.

 

Thank you

 

Richard

 

Smiley Happy

by Profile closed
Not applicable

Re: Upgrading & new customers: Get six free months of Apple Music

Yes, I've already removed the auto-renewal option.

 

How do I get the EE app to show the correct start and finish date of the 6th November though for the 6 months Apple Music. As I'll lose 3 weeks worth at the moment as it has me starting on the 12th October which is incorrect? 

 

 

by PaganRuler Investigator
Investigator

Re: Upgrading & new customers: Get six free months of Apple Music

I just get redirected to Music on my iPhone, a screenbriefly pops up and slides to the bottom of the screen. No 6 months is added to Apple Music or anything!??

 

Any ideas?

by Profile closed
Not applicable

Re: Upgrading & new customers: Get six free months of Apple Music

Richard_C Can you explain why my EE app shows my 6 month free Apple Music starts on the 12th October and finishes on the 12th April then?
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