17-03-2017 08:27 AM
Thank you for sharing the solution to us and coming back to let us know
As a thank you I would love to treat you to dinner on us.
I’m going to private message you – please reply to that message with your address details so that I can pop a restaurant voucher in the post.
Keep up the great work – it’s the people here who make this community a great place to be – and enjoy your meal out!
26-03-2017 11:05 AM
My 6 months free Apple Music finishes on the 7th of May.
I want to go back to directly paying Apple my monthly fee once my 6 months free promotion ends.
If i cancel it through My EE does it end immediately or does it end on the 7th of May?
26-03-2017 01:03 PM
Hi @Mikey86uk and welcome back to the Community.
I have found a small extract from our Apple Music Help Guide which may assist your question.
"If you text STOP MUSIC to 150 during your free period, Apple Music on EE will be removed immediately. If you cancel before the end of your free period, you won’t be able to add Apple Music on EE again later"
Hope this helps,
04-05-2017 01:46 PM
I had 3 months free of Apple music sometime ago i think it was when i upgraded last time. Now i've upgraded again can i text music and its come back saying i can have 6 months but when i log into apple music its trying to charge me. Am i out of luck as i've already had a free time.
04-05-2017 05:26 PM
I followed the link but it went to playstore so i closed it and went to the play store via the app and not online. I don't have any active subs with Apple
06-06-2017 08:59 PM
I'm new to EE and just added apple music free for 6 months. It says runs out 6th December 2017 but when I try to use it , it says you do not have an apple music membership through EE but I thought I do. Any ideas what's wrong? Thanks
07-06-2017 09:08 AM - edited 07-06-2017 09:09 AM
Good morning @barfly14
Thanks for joining EE and our community
Have you registered for apple music yet?
If not, here is some information from our six free months of apple music help and support pages.
You can add Apple Music on EE membership when joining, taking an additional line or upgrading to a pay monthly or SIM only phone plan with an iOS or Android device.
If you didn’t sign up at the time you joined or upgraded, you can still add Apple Music membership on EE within 30 days.
You can do so in the following ways within 30 days of joining EE or upgrading:
Let me know how you get on.
08-06-2017 07:15 PM
Hello @Nickr did you choose Apple Music as your free add on when completing the order/upgrade? What response do you get when you text the code MUSIC to 150?
The free Apple Music offer must be activated within 30days of the order/upgrade.
08-06-2017 09:20 PM
All sorted now. Spoke to one of your advisors on the phone and they did a
Sim refresh and then Apple Music worked on my phone.
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