by Annawhiston
Explorer

Upgraded phone but the number is not changing

I upgraded my phone last week through Carphone Warehouse online and was told it would take 24-48 hours for the contract to change and sim to be authorised. I was told to use the new sim. I've now had the sim in the new phone for a week and the number has not moved, I cannot text or phone anybody. I have phoned 150 who keep authorising it and telling me to wait another 24 hours. I've tried re-inserting, restarting the phone etc. It's incredibly frustrating because it's rendered me without a phone for the week and I seem to be getting nowhere!!

4 REPLIES 4
by Annawhiston
Explorer

Re: Upgraded phone but the number is not changing

I forgot to add, when I go onto "My EE" it still shows my old phone as the current one

by
EE Community Support Team

Re: Upgraded phone but the number is not changing

Hi @Annawhiston

 

Thanks for coming to the EE community for help 🙂

 

What type of phone to you have?

 

Have you moved to EE from another network?

 

Thank you

 

Richard

 

🙂

by mikemac
New Member

Re: Upgraded phone but the number is not changing

So what was the answer? It's irritating when I have the same problem but solution is not shown.

by
EE Community Support Team

Re: Upgraded phone but the number is not changing

Good Morning @mikemac

 

Was this an upgrade on your current number or is this a new connection?

 

Speak soon, 

 

Katie 🙂

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