Upgrade /new sim issues

[LucyCoo]

Help! I upgraded my phone last week, was sent a new SIM which I put in. It connected to the internet and I could make calls (from the NEW number) but not send or receive texts. I searched here on the community and saw that I might need to activate my new SIM so I did that & I can now make calls and send and receive text messages which are now being sent/received from my OLD number (?) and something very strange is going on: when I try to send WhatsApp messages it comes from the new mobile number and it won't let me participate in any of my existing group chats...Plus when I log in to My EE it still shows my old plan (and my old number). I tried calling EE this evening but was on hold then got cut off after 10 mins and now it's shut... I had an existing EE contract and I upgraded through carphone warehouse...Any advice would be greatly appreciated

[XRaySpeX]

When you upgrade you get to keep your old no., once the new SIM is activated.

[LucyCoo]

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@XRaySpeX wrote:

When you upgrade you get to keep your old no., once the new SIM is activated.

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Thank you for your reply. That's reassuring but it seems strange that I can no longer participate in my old whatsapp conversations and any new whatsapp messages are being sent from the mobile number that came with the new SIM. 🤔

[XRaySpeX · Accepted solution]

I should look at your Whatsup settings. Also at the mobile no. your mobile thinks it is.

[LucyCoo]

I’ll give that a go thank you 

[Richard_C]

Hi @LucyCoo

Thank you for posting in community 🙂

I can see @XRaySpeX has helped you already.

When you get a chance to check the settings, let us know.

Cheers

Richard

🙂

[LucyCoo]

Hi,

I've checked the WhatsApp setting and it has fixed that problem. Thank you. However, my ee account is still not showing my new plan? Is there anything you can suggest?

[Lee_H]

Hi @LucyCoo

I would recommend giving customer services a quick call to make sure Carphone warehouse has processed the plan change correctly.

Many thanks,

Lee