16-07-2017 11:58 AM
I got a Google pixel as a gift from my uncle and he bought it in UK and I am from India now I can't use any sim in it .It is sim locked by UK EE I want to know can it be unlocked and process to unlock it.someone please help
16-07-2017 12:02 PM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
16-07-2017 12:04 PM
@srikanth If this device was part of a contract and that contract has not been in use for over 6 months the device will not be unlocked.
After 6 months has passed you can call customer services to request the unlock and it wil cost you £8.99 payable via a uk credit/debt card and it will take up to 10 days to process.
EE rules of unlocking contract devices are the contract has to pass 6 months before it will be unlock as the device is still being paid for.
if it was a payg device you need to call customer services to request the device be unlocked and it will cost you £8.99 payable via a uk credit/debt card and it will take up to 10 days to process.
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