03-01-2018 11:30 AM
Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
03-01-2018 11:44 AM
But did you yourself buy it from EE?
03-01-2018 11:48 AM
Don't understand. You haven't answered my question. Do you yourself go to EE in UK & buy this phone?
03-01-2018 11:59 AM
I take that to mean the phone is 2nd-hand.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
03-01-2018 12:06 PM
Try the 0800 no. over Skype for free.
03-01-2018 12:21 PM
@giuvine Do you have a UK bank card ? As you need a UK credit/debt card to pay for the unlock.
03-01-2018 01:33 PM
Then you can't pay for the unlock.
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