by nishadnb Investigator
Investigator

Unlock iPhone 7

I recently purchased an iPhone 7 locked to EE on ebay. When I tried to unlock it, I was told that the phone is still under contract and has not yet completed its  6 months under the contract and I have to wait until its 6 months old (about a month from today). Looks like he sold me his upgrade while the phone is still in contract.

 

From the ee website, the criteria to unlock a Pay Monthly phone is :

To be eligible for unlocking you must:

- be the account holder for this device and phone number

- have had the device you require to be unlocked for at least six month

- ensure your bill has been paid and your account is up to date

- ensure the device has not been reported as lost or stolen

My question is about the first 2 bullet points, If I wait for the previous owner's contract to be 6 months old, can I unlock it myself using 0800 956 6000 (option 2, option 4) ? or I have to get the original owner to submit the online request ?

 

Thanks !

1 SOLUTION

Accepted Solutions
Highlighted
by
EE Employee
Solution

Re: Unlock iPhone 7

Hello @nishadnb

 

Thanks for coming to the Community! Smiley Happy

 

Once the device is 6 months old you can request the unlock following the second-hand unlock process.

 

So it would just be a call to the customer services.

 

Let us know if you need anything else!

 

Thanks - Karen. Smiley Happy

View solution in original post

5 REPLIES 5
Highlighted
by
EE Employee
Solution

Re: Unlock iPhone 7

Hello @nishadnb

 

Thanks for coming to the Community! Smiley Happy

 

Once the device is 6 months old you can request the unlock following the second-hand unlock process.

 

So it would just be a call to the customer services.

 

Let us know if you need anything else!

 

Thanks - Karen. Smiley Happy

View solution in original post

by nishadnb Investigator
Investigator

Re: Unlock iPhone 7

Thanks a lot !

by
EE Employee

Re: Unlock iPhone 7

No problem at all!

 

You know where we are if you need anything else @nishadnb

 

Have a lovely day.

 

Thanks - Karen. Smiley Happy

by Alibali08
New Member

Re: Unlock iPhone 7

Hi thank you so much for letting me know that much appreciated 

kind regards 

karina

by
EE Community Support Team

Re: Unlock iPhone 7

No problem @Alibali08 🙂

 

I'm glad you were able to find the information you needed in the EE Community.

 

James

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