28-07-2017 10:24 AM
Hi, I am a PAYGO customer (Sony Experia M5 with a £15 Everthing Pack added) and I recently returned from a trip to France and before I left I phoned EE customer services because of the following message on the EE web site for Android phone users saying that if any of the call barring options are enabled to call CS which I did and I cannot quite remember what the person said but it was something along the lines of roaming is disabled not sure what that meant, anyway I have Outgoing International = Enabled and all other options disabled in the Call Barring settings I couldn't change the option as I do not have a 4 digit passcode, so when I was in France I could not sends texts or phone the UK (I could phone French numbers), any one else had similar problems ?
28-07-2017 02:24 PM
Thanks for the reply, I have already contacted CS (twice) and they tell me there is nothing wrong with my account and also that they cannot run diagnostics unless I am in the EU which I am not so I do not know what to do please help!
28-07-2017 03:10 PM
Hi, no I think I got a 'toast' message pop up saying calls barred or something like that. I meant to say that in my Call Barring settings I have 'Outgoing internation roaming' as enabled and all other options are disabled (not sure what difference that makes) but I cannot change anything without a 4 digit passcode
28-07-2017 03:41 PM
I would ask customer services to take another look at your account.
Please select the technical options when you call.
28-07-2017 05:17 PM
Pay as you go customer services are not available via web chat.
When you call you should hear an option for technical queries, if not a customer service advisor will be able to transfer you.
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