25-03-2018 06:59 PM
@Henryjohnson02 Does your data work for other apps ? The connection to the server is down to Epic to allow that connection EE is not blocking a data connection or your other apps will not work.
25-03-2018 07:20 PM - edited 25-03-2018 07:22 PM
@rhys_t Virgin media being a MVNO network use the EE network to give their customers a signal. And any MVNO network that uses the EE network will have this issue. For what ever reason the servers are not allowing a direct network connection from the EE network so using a VPN will not be a direct connection but a connection through a private server to the Epic servers thus by passing the direct connection from the EE network to the Epic servers.
27-03-2018 10:05 AM
@colinbee101 It’s not content lock as mine it’s unrestricted.
29-03-2018 04:55 PM
29-03-2018 07:22 PM
@ItzJames Until it is found out what is causing this issue the only thing you can do is download a VPN app and use this by pass the issue.
29-03-2018 10:20 PM
Point being we shouldnt have to go and do that it’s been over 2 weeks now and the time and resources havnt been spent to sort the problem out when where paying for this service
29-03-2018 10:31 PM - edited 29-03-2018 10:35 PM
@Kieranj If the issue is with EE they have find it. That’s easier said than done, but if the issue is with Epic they have to find what’s causing this, and does you data work with other apps ? So if that’s a yes why doesn’t it work with this app. Not as simple as you think to find a issue when everything else works with data as it should.
29-03-2018 10:39 PM
It surely can’t be that hard, we’ve all gathered that it’s a connection or some sort of access problem between EE and epics game, can’t be hard to narrow it down
29-03-2018 10:41 PM
I totally agree with kieranj. Chris why don’t you want to accept the fact the issue defenitly lies within the EE network? There’s pretty conclusive evidence with the issue lies within the EEs networks firewalls and stuff to connect to the fortnite servers. Just get the developers on it, all that’s required is to open a port to allow incoming and outcoming connections...
02-04-2018 04:39 PM
@ashley-johnson Until the issue is found this is causing this issue you can use a VPN to get around this issue.
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