by duckonhand77 Investigator

Unable to order online

The website and app won’t allow me to order an Apple Watch. 


If I am logged in, the link redirects to My EE Shop, which tells me I can upgrade my phone, but nothing else. 


If I search Apple Watch, add to basket and then try to proceed, it logs me out then assumes I am a new customer (DD info, address, employment etc.)


I just seem to be caught in an endless loop. 



by Grand Master
Grand Master

Re: Unable to order online



As per the sales page do you meet the criteria needed to purchase the watch on your EE  account?


If so then its maybe worth calling CS tomorrow. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by duckonhand77 Investigator

Re: Unable to order online

Yes, iPhone 7 user. 

EE Community Support Team

Re: Unable to order online

Good morning @duckonhand77


Thanks for posting in community 🙂


I'm sorry you haven't been able to add Apple Watch Series 3 (GPS + 4G) on to the account.


Please call customer services as @Northerner has advised and they can look into this for you.







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