30-08-2017 11:03 AM
Like I said in the title, I’m unable to make calls while in Spain and can’t access live chat.
I’ve tried switching carriers and restarting my device (iPhone 7). Despite browsing the website for 30 minutes, I’ve been unable to find live chat links and have had no pop ups for it.
Please could a live chat link be sent to me?
30-08-2017 12:28 PM - edited 30-08-2017 12:29 PM
Welcome to the EE Community, I hope you're having a brilliant time in Spain. 🙂
How did you try to access the live chat?
You can do so by logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Please let me know how you get on.
30-08-2017 01:30 PM
30-08-2017 01:44 PM
Not at all, @Thomaspaul.
The only other troubleshooting I can offer is below:-
Otherwise, it sounds like the international call bar may be on your account. The only people who can remove that are in our customer services team.
Please keep trying to connect to live chat. It should pop up when someone is available. The only other contact details are on our get in touch page.
30-08-2017 01:55 PM
Is there no way a one time link or anything can be sent to me? It seems a bit silly that you can’t just join a queue for the live chat service!
30-08-2017 03:00 PM
I'd love to say there is, @Thomaspaul, but, there isn't.
The live chat service all works through the My EE account now.
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