22-12-2017 01:54 AM
I am currently travelling in Australia cannot use data although I have the new 4g max plan.
My plan started on August 4th so Australia should be included in the countries I can use my data allowance in.
Data roaming is on and I have tried various networks Optus AU, Telstra Mobile etc without success.
Can someone please help me with this as I specifically bought this type of Max contract to use this benefit whilst travelling in Australia.
22-12-2017 06:04 AM
Did you check your roaming status before leaving the UK?
Make sure roaming is activated on your handset under settings. If you have an iPhone also reset your network settings.
Check your online account to see if roaming can be activated, if not then you will need to speak to CS to activate roaming.
22-12-2017 09:56 AM
Thank you for coming to see us in the EE community all the way from Australia 🙂
Apart from the phone problem you are having, I hope you are having a Roo-ly good time.
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.
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