by Jessgough2510 Investigator
Investigator

Re: Travel data pass not working in India

Isn’t working for me still either and I can’t select another network. Will we be getting a refund for all the data we have had to buy?

by Ian_Seaton Investigator
Investigator

Re: Travel data pass not working in India

I can't select another network - tried all eight available networks and
each time the network cannot be registered and the network name is changed
to 234 304 however I can reselect the original network and it registers
correctly.
by Ian_Seaton Investigator
Investigator

Re: Travel data pass not working in India

And will my joys never cease!!

 

The price of 100MB of data lasting just 24 hours in India has just gone up from £7 to £8.40 !!

 

EE you really know how to piss your customers off!! 

 

Luckily I fly home tomorrow so it will not be a problem after that ... Until my next trip later this month. 

 

Are EE going to consider compensation? Just the amount I've paid for a 20% of the data promised for 140% of the price promised would be a gesture. I really don't have the time to resolve EE bugs while I'm travelling nor the patience. Without a suitable response I will be considering moving to a more reliable provider. 

by
EE Employee

Re: Travel data pass not working in India

Hi @Jessgough2510 @Ian_Seaton @Bradleyg40 and welcome to the community.

 

I have sent you a private message to try and help.

 

Many thanks,

 

Lee

 

 

by Traveling123 Investigator
Investigator

Re: Travel data pass not working in India

Tried again today, still doesnt recogonise that i am on a travel data plan. Still asking me to buy chunks. 

 

The issue is surely at EE's end (not the provider) because i "can" get data, just i need to buy it in 100mb chunks instead of getting travel data pass 500mb. Frustrating because the msg to 150 says the data pass is already active too. 

 

Dont really want to waste my holiday time figuring out what EEs problem is. I guess this thread can serve as evidence that there was an admitted EE problem for refund as well as screen shots from my phone. 

by Ian_Seaton Investigator
Investigator

Re: Travel data pass not working in India

Today, after the intervention of James and Lee my data pack is now working again. Not sure what they did but it solves the problem. 

 

Thanks guys!  

by Traveling123 Investigator
Investigator

Re: Travel data pass not working in India

Data pass is now active. Thanks folks for fixing it.

 

Any info on the root cause? Is it something consumers could fix? Also will credits be auto applied or should we call EE? 

 

Cheers

by
EE Employee

Hi @Traveling123 and @Ian_Seaton   Glad you are now sorte...

Hi @Traveling123 and @Ian_Seaton

 

Glad you are now sorted 🙂

 

Many thanks,

 

Lee

by cathd Investigator
Investigator

Re: Hi @Traveling123 and @Ian_Seaton Glad you are now sorte...

I'm in the US and having the same problems. Seem to be able to get the £4 pass every other day. Alternate days it tells me I've run out of data.

I've tried the network changes, rebooting etc to no avail.

As a woman traveling alone this is compromising my safety when I can't check maps, buy travel etc.

by Grand Master
Grand Master

Re: Hi @Traveling123 and @Ian_Seaton Glad you are now sorte...

@cathd: You know the day starts midnight GMT?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by cathd Investigator
Investigator

Re: Hi @Traveling123 and @Ian_Seaton Glad you are now sorte...

Yes. I've used it before and it's at 5pm Pacific Time I get the problem as that's midnight at home.

 

As I already explained, I'm having the same problem others have reported on this thread.

by cathd Investigator
Investigator

Re: Hi @Traveling123 and @Ian_Seaton Glad you are now sorte...

I presume silence means you are unable to help and I will have to pay £4.80 for 40mb rather than £4 for 500mb? Nice little earner, EE. 

by Ian_Seaton Investigator
Investigator

Re: Hi @Traveling123 and @Ian_Seaton Glad you are now sorte...

To all those still experiencing the problem,

I was approached by @James_B and then @Lee_H who took up my case with EE
and the problem was swiftly resolved getting the travel pack back for the
last day of my business trip.

I also sent a written message through their call back service detailing my
problems.

I have since received an email from EE apologizing and giving me a refund
of the £4 extra I paid the get some data. I wonder if they would have been
so happy if I'd bought 10 100MB packs to provide the missing 500MB.

So if you are still in difficulty then try contacting Lee or James who
appear to be honest brokers in this and really did try to help.

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