by amorok

Top up voucher refund?

Hi community, I wonder if you can help me with a pickle I've gotten myself into.

I purchased a £15 EE voucher to top up my phone, forgetting that a few days prior I switched to a contract where I'd be debited.

I still have the voucher on me and says its still valid for 6 months after purchasing. I've had it for 11 days. Is it possible to get a refund for the store where I purchased it? Getting £15 in cash would really help me out. 


Thanks in advance. I hope for the best 



by Grand Master
Grand Master

Re: Top up voucher refund?

@amorok  Your going to have to call customer services about this and they should be able to put the £15 on your contract account which will be used to part pay your next bill.  The store that you got this from can not give you a refund.  

by Grand Master
Grand Master

Re: Top up voucher refund?



Unless the store will reimburse it then no you are stuck with it. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Top up voucher refund?

Hi @amorok


Thanks for coming here 🙂


I know how tight money is, especially at this time of year.


Please try the methods offered by @Chris_B and @Northerner have suggested.


While I can make no guarantees, they are the routes to take.


Thank you and Happy New Year.





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