by jadieemilyy

Top Up not credited



I am a new EE customer & have topped up for the first time. It worked fine for my boyfriend, however my account has not worked. The money has been taken from my bank account, but nothing has been credited to my EE account. 


This is really hard as I am travelling around Europe, soon to start travelling by myself & I am not only relying on the phone service to work but have now wasted £25 which hasn't even gone onto my EE account. 


I have spent all day calling off my boyfriends mobile to try & get a hold of someone but have not been able to speak to anyone, despite trying every number I can find on the EE website. 


Can someone PLEASE call me to try & ammend this problem as I am about to be travelling alone & need to be able to access maps/bank account/ make calls. 


I appreciate any help I can get. 



by Grand Master
Grand Master

Re: Top Up not credited

What does texting AL to 150 say?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by jadieemilyy

Re: Top Up not credited

It says that my current balance is £0.00 & my last top up was on the 22/08 😞 

EE Community Support Team

Re: Top Up not credited

Hi @jadieemilyy,


Welcome to the EE Community.


Please get in touch with customer services and a member of the team will be happy to help.


Have a great time on your travels. Smiley Happy



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.