by Potter78 Investigator
Investigator

T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

 
1 SOLUTION

Accepted Solutions
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by giffgaff2788 Contributor
Contributor
Solution

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

@Potter78 forgot to say you can add packs and boosters by calling 879 from your T-Mobile phone.

30 REPLIES 30
by Potter78 Investigator
Investigator

Problems with 441

I've been trying to add the 5 day internet booster to my T-Mobile account but when I text WEB to 441 I'm getting a message saying "Sorry, we couldn't recognise your request. Please try again" 

Any solutions.  
by Prodigious Contributor
Prodigious Contributor

Re: Problems with 441

Hi

@Potter78  Make a call phone to customer service and tell issues adding internet booster. 

by
EE Community Support Team

Re: Problems with 441

Hi @Potter78


Welcome to the community.

 

I recommend the same. You can find our contact details on the get in touch help and support page.

 

I'm sure they'll be able to help.

 

Chris 🙂

by Grand Master
Grand Master

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

@Potter78: Call 150, and you can add the smart pack using the automated menu.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Did you manage to get sorted, @Potter78?

 

Chris

by Potter78 Investigator
Investigator

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

No not managed to get it sorted. I have phoned customer service and told
them there is a problem with 441 number, not recognising requests. They've
passed it on to technical department.
by
EE Community Support Team

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

OK, thanks for the update @Potter78.

 

Keep us posted on what happens.

 

Chris

by giffgaff2788 Contributor
Contributor

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

@Potter78 441 is down until 23rd DEC as i have had the same issue and you can't buy any 5 day booster's. Just call customer service and they will put a weeks internet on for you which will tide you over until the 23rd.

Highlighted
by giffgaff2788 Contributor
Contributor
Solution

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

@Potter78 forgot to say you can add packs and boosters by calling 879 from your T-Mobile phone.

by greenpark Investigator
Investigator

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Thanks. I tried that but unfortunately the list of options on 879 does not include 6MONTHWEB.

 

Any ideas how to get round this?

I have a text invitation to resubcribe to 6MONTHWEB.

As noted 441 isn't working.

The automated systems won't give me a human to speak to.

 

by
EE Community Support Team

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Hi @greenpark

 

Thanks for posting 🙂

 

Here are the numbers to get in touch with us.

 

Either of the options you select should get you through to an operator.

 

Cheers

 

Richard

 

🙂

by greenpark Investigator
Investigator

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Thank you ever so much for the suggestions.  We called 0845 412 5000 went through the options and this time, after waiting a bit, got through to a very helpful UK based call centre who knew about the 441 problem and gave me the 6MONTHWEB I wanted without any problem.

by
EE Community Support Team

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Thanks for the update @greenpark

 

Happy to hear it's sorted. Smiley Happy

 

James

by Lesprince Investigator
Investigator

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

How do you know it's back up and running on the 23rd 

by giffgaff2788 Contributor
Contributor

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

@Lesprince 

Because that's what the gentleman at CS told me. Its the 23rd now so try it! Any way if its still not working just call CS (its free!) and they will give you what you need (and most likely for free if your a regular!) 

by Lesprince Investigator
Investigator

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Yeah still not working I have to call them 

by Lesprince Investigator
Investigator

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Just spoke to them they said back up and running on Monday 

by
EE Community Support Team

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Hello there @Lesprince.

 

Thanks for the update.

 

Have a lovely Christmas 🙂

by chriss000 Investigator
Investigator

Re: T-MOBILE 441 not working. Any Ideas. Try to Add 5 day Web Booster.

Which Monday?

I read here on the 19th it would be working again on the 23rd,and it is now the  29th.

Ringing customer services (20th) they couldnt help (was told WEB was not on the option list) but they did give my 1.5 gig data,which was fair.

Texting to 441 result is a text saying request not recognised,both for web and monthweb.

Ringing Automated services give options for EE 4G data boosts only.

(bad value and likely not work)

Now receiving texts (2) from 85450 saying I didnt have enough credit (over a week later and incorrect)

txts to 85450 result in 10pence deduction and no reply or pack.

AT NO POINT has the system stopped taking my money or failed to work;

it is deliberately leaving people in limbo about the next 12 months and hammering the consumer over Christmas.

Watch this space about refunds. You will not get any. 

The age old 'you should ring customer services' argument is getting REALLY STALE, 

the translation is;

If you dont scream about it we will just steal your money'.

(the system works)

There is no official explanation or apology here,(over Christmas) nothing from EE, just an 'investigator' 

running damage control.

FIX IT EE, or tell us you will not so we can sort something else out.

 

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