01-10-2017 02:20 AM
Hi there, I received my mini 4gee mobile wifi device 3days ago.......it's black and yellow 2.5" sq. roughly. I have been able to connected my phone to it and browse no problem, I've logged on and had a look about on the router settings too.
I can "connect" my router to my PS4 or should I say PS4 to router, but that's as far as it goes. When the internet connection test begins it obtains the IP address and then fails on internet connection.
I primarily wanted this device just for gaming anyway as I have enough data on my phone plan already. The location where I live is rural but have 4G with 3 green LED lights showing (pretty good).
My console connects to our feebal broadband fine (speeds are low-hence the mobile data plans) and can complete all tests and be online no problem.
Please can can someone help otherwise I will have to cancel the mobile plan. Many thanks in advance James
01-10-2017 03:52 PM
Hi @Ducksta and welcome to the community.
Just so we can rule out any issues, please can we get you to try and connect your devices to your phone via tethering, this way we can rule out if its the device or connection.
01-10-2017 09:02 PM
i am also having the same issue.
i am able to connect phone / laptop to the internet fine, but am not able to connect the ps4
02-10-2017 11:01 AM
02-10-2017 11:03 AM
02-10-2017 12:25 PM
02-10-2017 02:24 PM
02-10-2017 07:03 PM
i too am having the same issue but the WiFi is working for laptop and for iPhone.
it appears there is some issue with the WiFi and PlayStation have suggested some solutions for the lan settings which has not solved the problem
i get an error code NW-31253-4.
it appears it recognises the WiFi but wont allow internet access.
02-10-2017 07:06 PM
Try switching the MBB router from IPv6 to IPv4 if you can.
02-10-2017 07:32 PM
02-10-2017 07:33 PM
02-10-2017 07:34 PM
03-10-2017 08:38 AM
@Ducksta - You don't need a static IP address for online gaming. The vast majority of internet services use dynamic IP. I would contact Sony support for advice.
@Smithybeans - The error message you are seeing seems to be a DNS issue. If you search online their are several tutorials to help fix this issue.
03-10-2017 03:52 PM
03-10-2017 03:58 PM - edited 03-10-2017 03:59 PM
@XRaySpeXWhat does this achieve? I have requested a return package to give this mini device up......I will try what your suggesting as I would love it to work. I can access my router settings so altering values on there is not a problem.
03-10-2017 04:20 PM
Same error code (NW-31253-4)
this code arises after printing me for proxy server: use/do not use.....click do not use error code......click use, type in an Ip addy....can continue to test connection.....obtains Ip addy fails on internet connection....
@XRaySpeX tried changed those settings they're already locked to IPv4/IPv6
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