by StayinAlive Investigator
Investigator

Slow loading web pages

I have had 4G home broadband for about 9 months with no real problems. Recently, connecting to some web pages is taking a really long time - in fact timing out sometimes.

Using Firefox it usually affects secure web pages where I see a "awaiting TLS handshake" notification or with Google Chrone it says "establishing secure connection". Given that my base download speed is circa 15 Mbits I don't see what the problem can be.

Googling has shown this to be a fairly common problem affecting mobile (as opposed to ADSL) connections. I retained my old ADSL connection in case I was not happy with the 4G service and I';m glad I did as I don't have the same problem with that connection. Can anyone suggestion a resolution?

5 REPLIES 5
by Grand Master
Grand Master

Re: Slow loading web pages

Are you able to change your DNS settings in your MBB router?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by StayinAlive Investigator
Investigator

Re: Slow loading web pages

I believe I can do this through Windows. Current setting is to obtain DNS server automatically. (IPv4). Can't see anywhere to change it from within the Router's settings, though.

by Grand Master
Grand Master

Re: Slow loading web pages

You could try & get round this issue by switching the DNS in Windows to 1 of these public DNS:

Open DNS  :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Norton DNS:	198.153.192.40 & 198.153.194.40

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by StayinAlive Investigator
Investigator

Re: Slow loading web pages

I have tried your suggestion and there appears to be some improvement. However, due to the intermittent nature of the problem it's difficult to be sure that it's been solved. I'll monitor for a while and update when things are clearer. Interestingly, the new DNS settings (which I changed in Windows) are not reflected in the router's log which still retains the old settings. I would have thought that the router settings would take precedent so I have no real way of knowing whether the "new" settings are actually being used. Thanks, anyway.

by Grand Master
Grand Master

Re: Slow loading web pages

The router knows nowt of any PC settings. When your PC issues a request for a domain it is looked up locally 1st, i.e. in the DNS for Windows. Only if that is absent does it then go to the DNS fot the router. Therefore you are now using the "new" settings in Windows.

 

DNS works on the basis of "I don't know the answer to your query but I know a man who can" repeatedly.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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