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by Hipwell Investigator
Investigator

Slow Internet Speed & Very Intermittant Connection

Any ideas as to why the internet speed which I am receiving is only 0.24 mb/s, account shows a predicted 2mb/s.

 

On router stats shows

Connection speed of 280 kbps download and 448 kbps upload?

 

But the matter which makes it worse is how intermittant the connection is, will drop out a lot but only for a few seconds. But then sometimes it is down for a few hours with just flickering line light on the router,

 

Both issues are making it almost impossible to use the internet.

 

thanks.

5 REPLIES
by Grand Master
Grand Master

Re: Slow Internet Speed & Very Intermittant Connection

Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ ADSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.

 

What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by Hipwell Investigator
Investigator

Re: Slow Internet Speed & Very Intermittant Connection

Acocks Green CMACO exchange. 1hr and counting connection time?

 

System Up Time 02:31:16

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time

WAN PPPoA 16395 19395 0 782 4046 01:06:39

LAN 10M/100M 14835 13850 0 1160 335 02:30:57

WLAN 11M/54M/150M 12895 10040 0 1209 199 02:31:00


ADSL Link Downstream Upstream

Connection Speed 280 Kbps 448 Kbps

Line Attenuation 39.1 dB 22.0 dB

Noise Margin 10.8 dB 11.9 dB

 

 

by Grand Master
Grand Master

Re: Slow Internet Speed & Very Intermittant Connection

You should be syncing at about 9 Meg. The reason you are not is that EE has put you on a banded profile, the lowest of these Banded Profiles. You need to call them to remove any banding.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by Hipwell Investigator
Investigator

Re: Slow Internet Speed & Very Intermittant Connection

Thank you, would this also cause the intermittancy? Or is that just a line issue.

 

I take it a phone call and they would rectify the 'banding'?

by Grand Master
Grand Master

Re: Slow Internet Speed & Very Intermittant Connection

You could also have a noisy line.

 

Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
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