15-02-2018 10:46 PM
Since mid morning none of my devices can access the 4gee router wirelessly even though the router shows the wireless light and has a signal. PC can connect via LAN cable and speeds slower than normal. What’s happened and how do I rectify it?URGENT! We depend on this....
15-02-2018 11:49 PM - edited 15-02-2018 11:51 PM
Tell the devices to Forget the MBB router's SSID & reconnect afresh supplying WiFi pwd.
Are you sure it's the WiFi connection that's not working & not that the devices can't connect to the Net? Check in the router for its list of connected devices.
16-02-2018 04:12 AM
And what about if I’m a few months into the contract but your router has ceased working properly as happened this morning through no fault of mine!😡 sale of goods act
16-02-2018 04:25 AM
16-02-2018 05:20 AM
Sorry if this sounds stupidly obvious, but have you tried turning the route off and then back on again?
16-02-2018 09:34 AM
16-02-2018 11:23 AM
To all those helpful people who have suggested that I unplug the router and start over - I have done it several times and still no wireless functionality even though the wireless icon lights up!!!!!!
16-02-2018 11:36 AM
Thanks for confirming, @Nemo2739.
The advice was given with the best intentions, this is usually the first thing our technical support team would advise if you were to contact them.
I recommend speaking to our technical support team. They will be able to run through some troubleshooting with you to try and get you back up and running.
16-02-2018 10:06 PM
Posted in the open:
Thanks for your advice on my non functioning 4gee router. Re your suggestion: How do I check the devices listed in the router when no instructions supplied with it and no obvious way of doing it? Is this something I have to do using windows 10 on desktop whilst connected to router via LAN cable ?
16-02-2018 10:13 PM - edited 16-02-2018 10:16 PM
Login to the MBB router at http://192.168.1.1 as user "admin" pwd "admin" & navigate its menus for Connected Devices. On mine it's under Connection / Connection Status.
Do this from the wired PC.
While you are at it check the WiFi Settings are what you think they are.
17-02-2018 05:07 PM
18-02-2018 12:52 PM
Problem solved by nice and helpful engineer. Had to reset router by flicking opening at side and prodding in, using a paper clip - in similar way to opening the SIM tray on an iPhone. Won’t forget it now. Happy!!!
With grateful thanks to all for support and advice - give you all 10 out of 10 for that.
18-02-2018 01:20 PM
Thanks for taking the time to share this in the community.
Because I loved the support you gave today, I'd like to send you a gift voucher so you can treat yourself.
I'll send you a private message in a moment with further details.
Keep up the great work – it’s the people here who make this community a great place to be!
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