I provide a phone for my brother who lives in south Wales.  I live in London.  His phone's screen fried and so I have arranged for a new phone and contract for him.  However we need to do a Sim swap.  I know this can be done online but the problem is that EE say they send a text verification to the old phone.  But the old phone screen is fried so that's no good.  How else can we do a simswap?  My brother can't go to a store because he isnt the account holder

by Grand Master
Grand Master

Re: Simswap



You could do it in store or you could call 150 and ask CS to change the sim. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Simswap

Good Morning @thebadman


Thanks for coming here.


Is the account an EE personal contract?


If so our chat teams will be able to register the SIM card for you.


This would need to be done by yourself as the account holder and you would need the SIM card number.


Our get in touch page has all the options available for our customer service teams>


Thanks, Leanne 🙂

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