13-01-2018 01:34 PM
I bought a second hand Samsung Galaxy A5 2016 at Amazon. I live in Germany btw and i cant contact the Coustermerservice. So heres my problem. I wantet to plug in my T-Mobile
Sim-Card. Now it says its a Sim-Card wirth a Netlock. I found out that EE was the provider of this phone and i want it to be unlocked now. how can i do that?
13-01-2018 03:02 PM
Thanks for coming to the community.
To unlock the phone, it will cost £8.99 and you’ll need to speak to Customer care to request this.
Requests for unlocking second hand devices cannot be made via the online form.
13-01-2018 04:11 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
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