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by
Former EE Community Manager

Signal issues in Cocking, West Sussex (Resolved)

Hi all,

 

Apologies to residents in Cocking, West Sussex, who have had difficulty accessing the EE Network over recent weeks.

 

Our engineering teams are looking into this problem as a matter of urgency, and a team is undertaking an investigation on site today. There have been numerous technical issues with the site, including both hardware failures and trees in the area growing to slowly block completely the essential ‘line of sight’ between masts in the area – effectively stopping the masts talking to each other.

 

Once today’s investigation is complete, we will make urgent steps to work on the trees causing the issue.

 

Apologies again to the affected customers - I’ll provide a further update here as soon as I know more.

1 SOLUTION

Accepted Solutions
by
Former EE Community Manager
Solution

Re: Signal issues in Cocking, West Sussex

Hi all,

 

Service was restored to Cocking yesterday. Our engineers have worked on the faults that were affecting the mast and the worsening ‘line of sight’ issue. Teams are testing in the area today to ensure that performance is stable and there is no reoccurrence.

 

Again, our apologies for the inconvenience caused to residents by this issue and for the time it has taken to identify and fix the fault. If there are any further questions, please ask below.

1 REPLY
by
Former EE Community Manager
Solution

Re: Signal issues in Cocking, West Sussex

Hi all,

 

Service was restored to Cocking yesterday. Our engineers have worked on the faults that were affecting the mast and the worsening ‘line of sight’ issue. Teams are testing in the area today to ensure that performance is stable and there is no reoccurrence.

 

Again, our apologies for the inconvenience caused to residents by this issue and for the time it has taken to identify and fix the fault. If there are any further questions, please ask below.

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