by Kizzy1
Visitor

Samsung a5 power button not working

Got a Samsung a5 in May this year and the power button stopped working and now I'm unable to turn my phone on.  Have tried the hold down power and volume down but that don't work as power button not working.  What can I do? 

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Samsung a5 power button not working

Hi, 

 

If it's insured then contact your insurers to repair it. 

 

Alternatively contact Samsung mobile support and claim via your warranty. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Samsung a5 power button not working

Hi, 

 

If it's insured then contact your insurers to repair it. 

 

Alternatively contact Samsung mobile support and claim via your warranty. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

by
EE Community Support Team

Re: Samsung a5 power button not working

Hi @Kizzy1,

 

Welcome to the EE Community. Smiley Happy

 

In addition to @Northerner's great answer, you can get help in our device repair help pages.

 

Hope this helps.

 

James

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