28-07-2017 07:39 PM
In another thread on here i have been discussing issues with notification sounds when using the default mail app on the S8+.. Just in case anyone else is having the same issue I have put my findings below...
After doing some more research I worked out that the mail app is Samsungs mail app, nothing to do with Android.... I worked this out as I could uninstall it which I thought was odd...
So, whilst thinking "shall I remove and reinstall from Google Play" I decided to read a few reviews...
Interesting that Samsung did an update on the 25th July 2017 and if you read the first few reviews, including mine now you will see that this latest update has broken notifications...
Not sure if Samsung read the reveiws but I have emailed them using the address on Google play application specification... Now I will have to wait for an update I suppose...
Hoepfully they will do a further update and fix this issue...
28-07-2017 08:56 PM
Thanks for the info.
I have owned Samsung Galaxy phones since the first galaxy and have always found the built in Android or Samsung mail app terrible.
I use Google mail app for my main email app and find it works just great.
28-07-2017 08:59 PM
I used the default email app on my Note 4 and never had any issues, but I think that was part of Android who, as far as I have found out removed it as they want everyone to use the GMAIL app. ( yet again Google think they own ore than the internet!)
It seems that the new one is a Samsung app... like any other app... I must say I do like it... even more when they fix this lol..
29-07-2017 08:15 AM
I will do that as well....
I did email using the email address on Google Play... but worth a try to get it working as it should...
As I say it is strange, every now and again it will notify me but not very often...
29-07-2017 08:24 AM
If you read the first few reviewes in that link, it seems the update was only done on the 25th, my phone arrived on the 26th so updated straight away to the latest version 😞
29-07-2017 08:34 AM
I will 🙂
Hopefully they are already aware of the issue and a fix is being done as we speak 🙂
29-07-2017 07:23 PM - edited 29-07-2017 07:24 PM
Well...i hope the reason I get no notification sound is the last update 🙂 Has to be seeing as 3 others have put it on the review site...
It is strange, 4 times today it has worked... then silence again...
Fingers crossed they will fix the issue asap and I will be 100% impressed with the S8+ not 95% 😉
04-08-2017 07:25 PM
Well, still not fixed as yet, but I have had a reply from the developers at Samsung..
I emailed them a dump file from the S8+ and they replied to say that they can see the accounts I ahave created... They can see that they appear to sync... The notifications seem to be working...
I was then asked to set up "debug" mode in the email app to create a log and then recreate the issue which I did..
I sent 8 emails to the accounts and not one notified me by sound, popup or notification in the notification bar... although it did say "8" on the mail icon..
I have now emailed them this log and the latest dump file as requested ... I have also told them to read the reviews on Google Play Store and read the first few who have said it happebned after the latest update.. Why is it never there fault and always yours lol
Really hope they fix the issue as I do like the app, if not I have tested Maidroid and Bluemail on my old Note 4 so I will use one of those, MailDroid Pro looks favorable...
04-08-2017 07:35 PM
Will do... I would be interetsed to hear from other S8+ users using the default Samsung mail app to see if they get sound notifications when a mail arrives....
Strange thing is once in a blue moon it works perfect.. but 99% the time nothing...
04-08-2017 07:41 PM
If you go to sammobile.com they have an APK section. Search on there you should be able to download the previous version through there.
Of you can make sure you turn off auto update.
04-08-2017 07:47 PM
Thank you for that, I have just looked and the last version is on there 🙂
How would you install that? never done that before..
I will wait to see what Samsung come back with... Does your sound OK? if so what version are you running, mine is 126.96.36.199 dated 25th July 🙂
04-08-2017 09:05 PM
You will need to go into security and turn on Unknown Sources.
It is perfectly fine to do and wont harm your device.
05-08-2017 08:51 AM
Silly question... would I need to uninstall the existing version before installig the earlier one?
I will wait a few days to see what Samsung come back with first, put up with it for a week already lol... It must be there app as all other notifications work OK and others have reported it on Google Play..
05-08-2017 09:04 AM
You shouldn't need to but it will say you have a newer version of the app. If so then uninstall it but like I said shouldn't need to.
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