Highlighted
by
Explorer

Roaming

I am in Dubia I have a charge of over 40 pounds on my phone despite the fact that I have not used the phone and turned off the data and even purchased an add on for 20 pounds in case I needed to make calls

4 REPLIES 4
Highlighted
by Ace Contributor
Ace Contributor

Re: Roaming

HI @koocoker

Is your voicemail on?

Thanks 

Highlighted
by
Explorer

Re: Roaming

No idea I dont use voicemail on my phone

Highlighted
by Grand Master
Grand Master

Re: Roaming

Hi, 

 

What does your bill say as anything outside your tariff will be itemised. 

 

Also turning data off doesn't disable data, apps and the phone will still connect but only briefly. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by
EE Employee

Re: Roaming

Hi @koocoker and welcome to the community.

 

Have you received any calls?

 

Have you dialed any non UK numbers?

 

@Northerner  if customer is using EE customer would not be charged for data as they would be prompted to purchase bundle.

 

Many thanks,

 

Lee

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