24-10-2017 08:03 AM
Hi I’m in Cyprus and my roaming won’t work. It didn’t work last week in France either despite my phone being set up for roaming. I’m a personal EE customer. I can’t even call 150. My phone just gives out a few beeps when I try and call. Could someone please help?
thanks a lot
24-10-2017 09:33 AM
If you're pay monthly, login to your account and click on device, roaming. If you have the option to live chat, click the box and chat to a customer service agent.
When you have roaming on your phone, you will then be able to call customer services to enquire about your wife's phone.
Also, you could try performing a manual network search.
24-10-2017 10:00 AM - edited 24-10-2017 10:01 AM
Welcome to the community.
Did you manage to get through to live chat?
Here are a few troubleshooting steps that may help you get set up:-
Try re-booting your device
Try turning 4G off in ‘settings’
Perform a manual network search:-
Please let me know if any of that works.
by Zatchlas 09-11-2017