by fsmla3
Explorer

Roaming not working in France

This pertains to ticket EEIM1098253 which remains unresolved by Level 2.  I am about to just give up and initiate a credit card dispute but will try this one last thing.  EE on Twitter keeps telling me to call, however this is 25p a pop and I have already run down a third of my minutes calling with no results.  I am unable to use chat support as a pay as you go customer.  I have an iPhone 7 with a pay as you go SIM and according to EE level 2 it should be roaming fine but data is not working in France on either roaming partner, Orange or Bouygues.  There is a valid data package with EU roaming. I have the most recent EE carrier settings and iOS. I have reset network settings to clear any existing APN profiles. Roaming is enabled. I have tried both 3g and 4g on both networks. I have tried manual network selection and automatic network selection.  In all cases the message is “could not activate cellular data network you are not subscribed to a cellular data service.”

4 REPLIES 4
by Grand Master
Grand Master

Re: Roaming not working in France

Can you make & receive calls & texts?

 

I'm worried that you have cleared your APN. You need your EE APN to be set. Perhaps that's what it means by "you are not subscribed to a cellular data service”.

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by
EE Community Support Team

Re: Roaming not working in France

Hi @fsmla3

 

Welcome to the community, I'm sorry to hear of your situation.

 

Could you get back to us answering @XRaySpeX's question? 

 

He could be on to something.

 

Chris

Highlighted
by fsmla3
Explorer

Re: Roaming not working in France

I can make calls and texts fine.

 

the APN settings have been cleared and reset several times. I have re-installed the current EE carrier settings, several times, which set the APN information.

 

by
EE Community Support Team

Re: Roaming not working in France

Thanks for confirming that @fsmla3

 

My only advice now would be to await the technical support level 2 team investigating the issue and getting back to you.

 

If you'd like an update on what is happening with it, please give them a call.

 

Please keep us updated on what happens.

 

Thanks.


Chris

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