Roaming in Australia - 4G EE Max Plan - Choosing a particular network

[cherrysclau]

Hi There,

I will be flying to Perth in a few days and will then travel by car to remote parts of Western Australia (e.g. Exmouth, Coral Bay, Kennedy Range National Park, Monkey Mia etc). From my research, I note that I will have no signal in between towns/in the outback but people say that Telstra in Australia has the best coverage out of all telcos and their covergae map also indicates so.

I am currently on a pay monthtly (sim only) 4G EE Max Plan (30GB) and note that my plan includes roaming in Australia (incl data). I was wondering whether it is an option for me select the Telstra network when i get to Australia?

Many thanks in advance for your response.

Cheers,

Chezza

[Northerner]

Hi, 

Roaming on Max plans only applies to tariffs taken out after 10th May 2017. Please ensure you have text ROAMING to 150 to ensure it's activated before you leave the UK. 

What phone do you have?  Also unless you have any issues I would suggest you allow auto network connection. 

Thanks  

[Lee_H · Accepted solution]

Hi and welcome to the community @cherrysclau

You can use Optus and Telstra whilst in Australia by performing a manual network search.

But as Northerner has said the automatic search will pick the best available.

Are you heading for the Ashes?

Many thanks,

Lee

[cherrysclau]

Many thanks @Northerner and @Lee_H for your response.

I did take out my Max Plan after 10 May 2017 so I am covered which is great news!

I am currently using an iPhone 6 - will try and manually select Telstra (or if not possible then will just try auto network connection to get what is available).

I am actually doing a camping roadtrip all the way from north to south so just want to be well prepared for the remote areas and make sure i get a phone signal as my camper rental company does not supply Sat Phones...

Cheers guys!

C

[Lee_H]

Wow @cherrysclau

That would be class.

I want to get over to Sydney as I follow a football team from there.

I even managed to get on Sydney radio talking about it.

Cheers

Lee 

[Dwasiuk1]

Hi I’m presently in Melbourne now, however my 4g isn’t working despite being on the Max plan and it being confirmed online and in store that it will work out here, can you look into this for me please

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Christopher_G]

Hi @Dwasiuk1

Hope you're having a lovely time down-under so far. 🙂

Are you able to get normal connectivity on 2/3G?

Please try the troubleshooting below:-

Try re-booting your device

Try turning 4G off and back on again in ‘settings’

Perform a manual network search and select a different network operator:-

• iPhone – Settings > Carrier > Toggle Automatic OFF
• Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
• Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Let me know how you get on.

Chris

[John1963]

Just signed up to the community having upgraded phone and package to max plan two weeks ago. Advised phone would work automatically on arrival in Sydney but it doesn’t. No texts/calls etc. Get messages about exorbitant roaming charges but was advised would use normal allowance out here. Help please! 

[Sidon100uk]

Hello I am currently in Perth in the max plan and I also cannot get data to work. I can only connect to Yes Optus. I went into access name and there was o ly my ee details so I tried to add and for this provider but when I push save the account disappears. Any ideas?
Simon

[Richard_C]

Hi @Sidon100uk

Thanks for coming to see us in community 🙂

Did you activate roaming before you went away?

Are you able to make calls and send texts?

Have you tried a manual network search?

If not, here is how you perform a manual network search.

• iPhone – Settings > Carrier > Toggle Automatic OFF

• Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

• Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Thanks

Richard

🙂

[Sidon100uk]

Hello Richard thank you for your speedy reply. 

Yes I called EE a week before and they said I was all set up I can make calls. The only network I can use is Yes Optus.  I get a message saying this network is not available with my simcard when I try Telsta and virgin.

Simon

[Richard_C]

Hi @Sidon100uk

Please take a look at our EE Roaming - What to do if you're having problems abroad support article and use the troubleshooting guide.

Let me know if any of the advice works for you.

Richard

🙂