by Melad
Explorer

Renewing Customers on EE, loyalty discount

Do EE renewing customers no longer get the 10% loyalty discount anymore and if they do, why does it not show on either the app or website when viewing new plans?

4 REPLIES 4
by Grand Master
Grand Master

Re: Renewing Customers on EE, loyalty discount

@Melad  Since when did renewing customers get a discount ?   You might of discount on your last upgrade but that doesn’t mean you get it again. 

Highlighted
by Melad
Explorer

Re: Renewing Customers on EE, loyalty discount

So EE no longer want loyal EE customers to renew or upgrade, so no discount even if I’ve been with orange/EE for over 10 years. Guess it’s time to move on and check new customer deals with other providers then. Cheers

by Grand Master
Grand Master

Re: Renewing Customers on EE, loyalty discount

@Melad   Loyalty discounts for any network stopped years ago in fact they stopped the moment smart phone starts getting more and more expensive.  Why should a network reduce your contract just so you can have a cheaper contract. Your a customer just like everybody else and just like everyone else you want the cheapest contract you can.  Your just as important as a new customer but no more important that you receive a discount just for renewing. 

by
EE Community Support Team

Re: Renewing Customers on EE, loyalty discount

Hello @Melad

 

Thanks for posting on the community.

 

If you give our upgrades team a call on 150 they will be able to let you know what they can do for you.

 

Thanks, Leanne.

 

 

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